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Building Better Work Relationships: New Techniques for Results-oriented Communication Seminar
Learn why successful work relationships help build successful careers!
In today’s complex business environment, you have to build successful work relationships and interact with people
in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships—and
career success.
The first step in building better work relationships is to become aware of the differences among people—and
to be willing to accept these differences as a positive force within an organization. And it all starts with you. This seminar
will prepare you to create better work relationships by becoming a “conscious communicator.” You’ll
return to work better able to build constructive and beneficial work relationships by learning how to analyze situations and
consciously select and use productive communication strategies.
How You Will Benefit
* Build better rapport and gain the trust of your colleagues
* Discover the basic competencies critical to solid work relationships
* Develop flexibility in actions, thoughts and feelings to better handle any situation
* Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
* Influence and motivate others to first-rate performance
* Learn how to use direct and indirect messages accurately
* Build your self-esteem as you discover a new self-awareness
* Identify strengths, weaknesses and opportunities in your work relationships
* Understand values, beliefs, attitudes and perceptual processes
* Understand emotions and how they translate into emotional intelligence
* Master the keys to excellent communication: observe, listen, analyze, plan, communicate
What You Will Cover
Effective Work Relationships
* How do you build work relationships
* Behaviors that support or undermine these relationships
* Assessing your relationships
Communication and Perceptions
* What is world view?
* World view, perception and work relationships
* Trust busters and how to fix them
* The five axioms of conscious communication
* Mirroring and rapport
Investigating Emotions and Emotional Intelligence
* Social intelligence and multiple intelligences
* Assessing your multiple intelligences
* Five domains of emotional intelligence
* Improving work relationships through emotional intelligence
Building Better Relationships with Ourselves and Others
* Perception, world view, emotional intelligence—and you
* Self-awareness, self-esteem and self-concept
* Case study to understand your styles—and how to flex them
Relationship Building
* Managing assumptions in order to build trusting work relationships
* Consciously building trust at work
* Developing and showing a positive attitude
* Case studies on how to eliminate the “attitude virus”
Expressing Needs within Work Relationships
* Expressing needs and influencing others
* Performing an interpersonal needs inventory
* The shape and sound of assertiveness
* Completing an influential SWOT (Strengths, Weaknesses, Opportunities, Threats) Profile
Relational Communication
* Identifying your communication style: how you relate most often
* Sharpening verbal and nonverbal behaviors and skills
* Applying direct and indirect messages for more flexible communication
* Using feedback and questioning skills to better understand others
Relational Listening
* Listening barriers and their impact on effective work relationships
* A listening improvement map
* Improving listening by asking good questions
* Applying active and reflective listening skills in various situations
* Best practices for giving or seeking feedback
Addressing Relational Change and Conflict
* Practicing relational change
* Addressing conflict
* Selecting your conflict-resolution style
* Planning to resolve conflicts assertively
* Resolving conflicts with work relationships in mind
* Developing and practicing a conflict-resolution plan
Who Should Attend
This workshop is designed for people who want to build better work relationships, maximize impact, increase productivity
and drive results by applying effective communication and relationship management.
Effective Executive Speaking Seminar
Master the art of presenting and public speaking with poise, power and persuasion.
Today, presentations and public speaking are very much a part of every executive’s responsibilities. Effective
executive speaking is what distinguishes the successful professional from everyone else. Public speaking skills are most critical
to your success—and to your individual and corporate image. Learn to use powerful tools and techniques to turn every
presentation or public speaking opportunity into a rewarding experience.
How You Will Benefit
* Speak and think with greater clarity and purpose, stressing key ideas
* Face an audience or camera with confidence and control, and make the most of your own natural speaking style
* Shape and organize your public speaking and presentations to persuade listeners and get the response and results
you want
* Conquer fear of public speaking and negative stress
* Make your performance skills, your sense of humor and your own personality work for you
* Give impromptu and prepared speeches to the class and receive personalized feedback
What You Will Cover
Fundamentals of Executive Speaking Skills
* Identify the elements of a good presentation
* Create an individualized speaking skills profile
* Set personal goals for the development of public speaking skills
Preparation
* The importance of research and organization in preparing an effective presentation
* Illustrate how to plan and prepare strong beginnings and endings in your presentations and public speaking
* Select and design effective visuals
Delivery Skills
* The effective use of voice, action, image and language in public speaking
* Apply strategies for positively addressing speech anxiety
* Practice articulation methods
Essentials for Winning Presentations and Public Speaking
* Choose appropriate strategies for reaching reluctant, uncommitted and inactive audiences
* Design successful informative, persuasive, entertaining motivational and special event presentations
* Respond in a focused and controlled fashion to questions and answer
* Impromptu speech making
Who Should Attend
This seminar is recommended for every executive with some prior public speaking experience who must speak in front of
groups, make presentations, sell ideas to others or face cameras and microphones.
You'll be recorded in action as you address your colleagues. You will see yourself improve, relax and refine your public
speaking techniques with each performance. This recording is yours to keep.
How to Communicate with Diplomacy, Tact and Credibility Seminar
Attend this communication skills seminar and learn to get your point across with a positive professional image!
This communication skills seminar is for anyone who wants to hear others clearly and respond appropriately when feeling
challenged, overwhelmed or “on the spot”…gain collaboration when presenting new ideas instead
of trying to seize control…and have thoughtful and diplomatic interactions in difficult situations.
How well you communicate can make or break your professional image, influencing how others view your work, your performance…even
your technical skill sets and your prospects for career mobility. This communication skills seminar will teach you how to
choose and use the most appropriate words and emotional tone for every business situation. In just two days, you’ll
gain insights into your communication style and that of others, while providing you with skills for clearly and effectively
receiving and transmitting information, ideas, thoughts, feelings and needs.
How You Will Benefit
* Communicate efficiently and tactfully with clients, direct reports, colleagues, your boss and senior management
* Respond in a professional manner, even when you’re out of your comfort zone
* Strengthen your communication effectiveness with active listening
* Elicit cooperation and respect by modeling
* Improve your image through the increased self-awareness you’ll gain in this communication skills seminar
What You Will Cover
How Diplomacy, Tact and Credibility Influence How Others Perceive You
* How “image” impacts others' perception of you, your credibility and your job performance
* Use diplomacy, tact and credibility to positively impact your image
* Communication-based components of image
Communication Style Differences: The Insight Inventory®
* Develop awareness of your communication style
* How stress negatively impacts how you communicate
* “Read” others so that you can communicate more effectively
* Utilize diplomacy, tact and credibility when communicating across styles
Effective and Powerful Communication Skills
* How to positively impact the visual, verbal and vocal components of communication
* The “Know-Feel-Do” model of communicating
Listening for Effective Communication
* The barriers and obstacles to effective listening
* How good listening is critical as a “receiver” of a communication message
* Build rapport through good listening skills
* How to use active listening skills
* Using listening skills to build and improve your “image”
Using Diplomacy, Tact and Credibility
* Understand how and when to use diplomacy
* How and when to be tactful
* The concept of credibility: what it is, how to use it when communicating
* Five actions for credible communication
* How to handle difficult situations with diplomacy, tact and credibility
Your Communication Action Plan
* Create an action plan to follow at work after you’ve completed this communication skills seminar
* Sign a “follow-up” contract
Who Should Attend
Professionals who want to advance their credibility with diplomatic communication should attend this valuable communication
skills seminar.
How to Sharpen Your Business Writing Skills Seminar
Get the business writing skills to compose powerful, professional documents that get attention and prompt action.
To attract the attention of today’s busy readers, you must respond to their need for clarity and conciseness
in written communication. In this four-day workshop, you’ll get the business writing skills you need, overcome “writer’s
block,” learn to recognize and avoid common mistakes and receive a tool kit of proven techniques for delivering
information powerfully, persuasively and professionally. Bring a current project and get one-on-one feedback on your business
writing skills.
How You Will Benefit
o Update and improve your business writing skills for more effective and persuasive e-mails, memos, letters
and reports
o Organize your documents with your readers’ needs in mind
o Create reader-friendly layouts to highlight important information
o Craft sentences that get and hold your readers’ attention
o Edit your writing for clarity and ease of reading
o Avoid archaic expressions and common grammar, punctuation and usage errors
What You Will Cover
Seven General Concepts
* Stating your purpose quickly
* Separating details from actions
* Writing conversationally to engage your readers
* Updating your writing style for today’s business environment
* Being specific and concrete
* Being personal and positive
* Avoiding overworked words and phrases
Organizing Information
* How to start writing quickly
* Organize information to help your readers
* "Data dumping” and mind mapping as organizational tools
Being Concise and Clear
* Measure your writing efficiency
* Recognize and eliminate unnecessary words, phrases and repetition
* Techniques for writing concretely
* Substitute heavy, confusing phrases with simple language
Using Strong Verbs
* How strong verbs improve writing
* Identify and avoid masked and passive verbs
Writing Letters
* Salutations and openings that get attention
* Effective transitional sentences and closings
* Personalize your letters to create interest and establish credibility
* How to be positive and convey sincerity
* Write refusal letters with clarity and tact
Reviewing Mechanics
* Correct grammar, punctuation and word usage
* Parallel construction
* Proofreading techniques
Showing Emphasis
* Structure your sentences for greater impact
* Reduce unnecessary story details
* Design your page effectively
Writing E-Mails, Memos and Reports
* Write simple, to-the-point e-mails
* Create attention-getting subject lines
* How to write a strong lead sentence
* Use a reader-friendly layout to emphasize main ideas
* Best practices of e-mail etiquette
* Organize your findings into a concise, effective format
* Design strong paragraphs to state your case powerfully
* Add graphic elements to organize and support your ideas
* Use an effective format for proposals
Who Should Attend
All business professionals who are required to present ideas in writing and wish to sharpen their business writing skills.
Recommended: Bring a sample written piece for self-evaluation. Note: This course focuses on business writing skills.
* Practical exercises to help you master every type of business writing, from the routine to the challenging
* Individualized coaching…confidential critiques
* The option to have your own writing samples evaluated (bring a sample of your writing with you)
Managing Emotions in the Workplace®: Strategies for Success Seminar
Understand how stress in the workplace affects your job performance—and learn practical techniques for managing
emotions!
Stress in the workplace is on the rise! As you face a larger workload, tighter deadlines and greater demands on personal
time, you’re likely to find yourself in situations where you need help identifying and managing emotions in the
workplace.
How You Will Benefit
* Understand the connection between emotions and stress in the workplace
* Improve your skills at managing emotions in the workplace and maximizing work relationships
* Become more effective at managing emotions in the workplace through assertiveness communication skills
* Create less stress in the workplace by fostering work environments where emotional honesty and emotional energy
are accepted
* Learn how to balance the physical, mental and emotional aspects of life
* Control your emotions when faced with stress in the workplace and achieve positive interaction in teams and work
groups
What You Will Cover
Understanding Stress in the Workplace
* Identify common causes of stress in the workplace from personal experiences
* Categorize common symptoms
* Discern the difference between positive stress and negative stress in the workplace
* Determine your levels of personal and work-related stress
* Recognize the ways you may be contributing unintentionally to your own levels of stress in the workplace
* Identify aspects of your personal and professional lifestyles in relation to your management of emotional well-being
A Closer Look at Feelings and Emotional Well-Being
* Define personal mastery and its impact on your work life
* Differentiate between the two groups of emotions to better understand how you are feeling and why
* Identify different feelings in the past, present and future
* Evaluate your emotional debt and discover ways to pay it off
* Analyze situations so that your emotions do not sabotage the results you want
* Recognize thoughts, feelings and behaviors associated with stressful situations
* Analyze behavior patterns associated with stressful events
Communicating or Controlling? Balance or Ballistics?
* Use your mirror listening skills to understand how others are feeling
* Identify feelings and the reasons why people feel the way they do
* Recognize when to be assertive in interacting with others
* Construct assertive messages using the XYZ technique
Rituals—Managing Emotions in the Workplace
* Identify rituals that presently exist in your life
* Classify rituals according to purpose
Personal Action Plans—Putting It All Together
* Create a personal action plan to implement your learning back at work
Who Should Attend
Office staff, sales and customer service professionals, managers and supervisors and any employee who needs help managing
emotions or stress in the workplace.
®Managing Emotions in the Workplace is a registered trademark of Maznan Training Consultant.
Negotiating to Win Seminar
Gain the skills, insights and competencies required in all negotiations—in every industry—at every
level.
Whether it’s allocating resources for a project, funding a new initiative or establishing a supply chain for
a new product or service, negotiation is inevitably at the heart of the process. But few people understand the structure,
techniques and approaches available to them as they seek to positively influence an outcome.
This hands-on seminar gives you a step-by-step guide to effective negotiation. You must identify the problem, understand
it from the other’s perspective, generate alternative solutions, and select a solution that benefits both sides.
All parties need each other to achieve their goals. Negotiation focuses on solving the problem and closing the gab between
what both parties want.
How You Will Benefit
* Know when—and when not—to negotiate
* Develop an effective plan and strategy for any negotiation
* Know what behavior to adapt at each stage of the negotiation
* Adjust your communication style to achieve desired results
* Successfully apply the principles of persuasion to any negotiation situation
* Effective negotiate face-to-face, on the phone or through e-mail and other media
What You Will Cover
What is Negotiation?
* The basic concepts of negotiation
* What is negotiable in typical business situations
* Identify approaches to negotiation
Negotiation Stages
* Identify the six stages of negotiation
* Use appropriate behaviors in each of the stages
* Define the influences on the negotiation process
Planning Your Negotiation
* Plan a negotiation
* Determine a settlement range
* Apply the planning framework in practice negotiation
Persuasion
* Apply the persuasion process
* Use the frame/reframe process to understand the other party
* Examine possible approaches to use when there is confrontation
* Use listening skills in the negotiation process
Communication
* Explain the four dimensions of DISC and the style tendencies of each
* Describe the characteristics of dual styles and their impact on negotiations
* Describe how to adapt style to maximize the results of negotiations
* Identify why negotiations become derailed and how to avoid negotiation traps
Crafting a Strategy for Your Negotiation
* Plan a strategy to apply your negotiations
* Describe the process of identifying a problem or issue for negotiation
* Identify steps and techniques for choosing appropriate communication methods
* Create and apply a strategy for a business negotiation simulation
Action Plan
* Apply what you’ve learned to plan a negotiation for back on the job
Who Should Attend
Those responsible for negotiating the best possible terms of an agreement for their organization. Note: this program in
not intended for labor union negotiators of either side.
Strategies for Developing Effective Presentation Skills Seminar
Develop your presentation skills to transform yourself from inexperienced speaker to skilled presenter!
In this three-day seminar, you’ll develop your presentation skills and learn how to present your ideas with
conviction, control and poise—and without fear. You’ll gain the specific presentation skills and direction
you need to become comfortable with your own style. And you’ll receive expert advice on how to handle especially
challenging situations. Most important, you’ll gain presentation skills by making actual presentations.
How You Will Benefit
* Tailor your presentation to your audience
* Use relaxation techniques to overcome nervousness
* Learn how to project your voice and use pauses to dramatize your point
* Expertly handle difficult questions and situations
* Communicate with clarity and conviction
* Gain confidence in your presentation skills
What You Will Cover
Balancing Verbal and Nonverbal Messages
* Practice nonverbal impact skills to reduce nervousness and to engage the attention of your listeners
* Make your content clearer and more memorable
Developing and Organizing Presentation Content
* Create an audience profile and set presentation parameters
* Condense a speech outline into notes you can speak from
Preparing to Give the Presentation
* Learn the benefits of rehearsing, adhering to a time frame and speaking from notes
* Reduce stress and speaker’s anxiety
Using Visual Aids and Support Materials
* Describe the purpose of visual aids and support materials
* Identify tips for effective composition of visual content and speaker aids
Handling Questions from the Audience
* Explain the importance of the question-and-answer session
* Respond professionally to questions from the audience
Managing the Presentation Environment
* Describe the advantages and disadvantages of different room setups
* Be able to anticipate, avoid and handle equipment problems
Who Should Attend
This course is recommended for everyone who needs to develop their presentation skills, speak in front of groups or sell
ideas to others and has little or no presentation experience.
Responding to Conflict: Strategies for Improved Communication Seminar
Gain essential conflict management skills so that conflict won’t manage you!
Conflict is all around us, but most people try to avoid it because they lack basic conflict management skills. Rather
than react to conflict on a purely emotional level, learn to manage disputes and disagreements positively and proactively.
Conflict management training will teach you to recognize the causes of interpersonal conflict. Become aware of your emotional
triggers to prevent explosive situations. Learn new strategies of conflict management that will improve your communication
performance, and ultimately increase the success of your business initiatives.
How You Will Benefit
* Gain a new understanding of conflict
* Understand your own conflict patterns
* Improve your listening and communication skills
* Learn to "read" conflicts by developing a "conflict map"
* Practice effective methods of intervention and conflict management
What You Will Cover
Developing Conflict Awareness
* Conflict vs. disagreement
* The five stages of conflict development
* Barriers to conflict management
Responding to Conflict
* Identify and understand your own conflict behavior
* Apply active listening skills for conflict management
Different Approaches to Conflict Management
* The five-step “conflict map”
* What conflict management strategy is right for you?
* Content vs. relationship conflicts
* Why not to ask “why
Conflict Management Strategies
* The four Cs: competence, credibility, care, communication
* How to reinstate trust
* How to become solution-focused not problem-focused
Moving Beyond Conflict
* Difficult people vs. difficult behavior
* Asserting yourself
* Coping with resistance
* Saying “no” assertively
Mapping the Conflict
* Conflict management mapping in five steps, from positions to solutions
* Explore a conflict from various viewpoints
* Determine common ground in a conflict
* Generate and implement goal-oriented alternatives
Trust in Minimizing Conflict
* Learn key conflict management fundamentals for building trust
* Discover how trust is lost and how it’s reestablished
* Develop win-win solutions: interests vs. positions
Dealing with Difficult Behavior
* Differentiate between difficult people and difficult behavior
* Discover a two-step process for handling passive and aggressive behaviors
* Learn to create a viable alternative to group conflict
Thunderstorms
* Address your own “thunderstorms” (emotionally explosive tense conflicts)
* Apply appropriate conflict management strategies through role-plays
Who Should Attend
Business professionals who want to expand their conflict management skills, understand their own emotions and behaviors
when addressing conflict and find productive ways to manage conflict.
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